In their own words

"We have been using AudioLink for over four years during which time they have recorded over 200,000 audio clips for us. I have been con- sistently impressed by their professionalism, quality and flexibility.

I would absolutely recommend them. "

Ivania Romero Fifis
Language Consultant
Formerly GlobalLinguist

IVR

Ok, so this is the THIRD time you’ve called, only to hear the cheerful automated voice at the other end of the phone offering you a number of “options to choose” or “responses to say” and now you are TOTALLY confused!

Welcome to the world of IVR prompts, DTMF and speech recognition. Translation: IVR is Interactive Voice Response; DTMF is Dual Tone Multi Frequency (or “press 1 for . . . .”), and speech recognition software is special software that allows the computer to recognize natural speech.

Love them or hate them, Interactive voice response systems are here to stay. In fact, it’s hard to think about a customer oriented, high volume call business that hasn’t made the switch from live operators to some kind of IVR prompt application with voice prompts. Think: banking, airlines, brokerage, theatres, pharmacies, shipping companies, retailers, etc. The list is endless.

The use of IVR prompts and voice automation enables both large and small companies to save money that would otherwise be spent on hiring employees. In many cases you can still speak to a live attendant but the lower the percentage of callers who request a live operator, the more successful the system.

IVR and speech recognition applications have become a huge market for voiceover talent. There are often hundreds of voice prompts in a given application. Each of these prompts must be recorded, and in many cases re-recorded, as information changes. Often, companies are looking for a particular “persona” in the voice which exemplifies their company culture and sets the tone for customers calling in.

At AudioLink, you can choose from a large pool of professional voice talents who can take direction and carefully produce the sound and persona you require. Our experienced voice actors know how to carefully parse and pace voice prompts so that IVR prompts can elicit the correct response from the caller.

Most importantly, IVR and speech recognition software applications are interactive media . . . which is what we do here at AudioLink. The tools and methodologies used in creating thousands of e-learning files can be directly applied to voice prompts for telephony applications.

Call us (we promise, you’ll get a real person fast!) and find out how we can help you make your IVR application unique and cost effective.